We hope you love your LENAME piece. If your order isn’t quite right, please review the information below regarding returns and exchanges.
RETURN REQUESTS
To request a return or exchange, please contact us at info@lenamedesign.com within the applicable return period after receiving your order. Our team will provide you with the necessary instructions.
RETURN CONDITIONS
Returned items must be unworn, unused and in their original condition, with all tags and original packaging intact. Items that show signs of wear, damage or alteration cannot be accepted.
MADE-TO-ORDER & PRE-ORDER
Made-to-order and Pre-order items created specifically for the customer ,they are final sale and not eligible for a refund, except where otherwise required by applicable law.
We recommend checking the product description, measurements and sizing information carefully before placing your order. If you need help choosing a size, please contact us before purchasing.
RETURN SHIPPING
Return shipping costs are the responsibility of the customer, unless the item received is faulty or incorrect. We recommend using a trackable shipping service, as we cannot take responsibility for returns lost during transit.
EXCHANGES
Exchanges are subject to size and product availability. Once we receive your request, our team will assist you personally with the available options.
For any questions regarding sizing, fit or your order, please contact us via email or Instagram.
Eng 